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FAQ's

Frequently Asked Questions

  • We accept all major credit cards, PayPal, Apple Pay, and other secure payment options available at checkout.

  • We accept the following payment methods:
    Major credit cards

    • Visa
    • Mastercard
    • American Express

    Debit cards:

    • Digital wallets (where supported)
    • Online bank transfers.
  • Yes! Once your order is shipped, you'll receive a tracking number via email so you can follow your package in real time.

  • You may exchange your item if it is unused, unworn, in its original condition, including tags, and with original packaging.The request for an exchange must be submitted within 2 days of receiving your order.If the item is faulty or damaged, we will replace it as soon as we receive it back.

  • Check your email: After your order is dispatched, you’ll receive a shipping confirmation email with your tracking number and a tracking link.
    Visit our website:
    Go to the “Track Order” section and enter your order number or tracking ID to view real-time updates.
    Courier website:
    You can also use the tracking number on the courier’s official website for detailed delivery progress.

  • You can contact our customer support team through several convenient options:

    Email: Send us a message at info@mcdonaldscollections.com we typically respond within 24 hours.

    Contact Form: Visit our “Contact Us” page and fill out the form with your name, email, subject, and message.

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